Privacy Policy
Last updated: December 5, 2024
At Smart Home Inspects, we are committed to protecting your privacy. This Privacy Policy outlines our policies and procedures on the collection, use, and disclosure of your information when you use our website or services. By using our website, you agree to the terms described in this Privacy Policy.
Interpretation and Definitions
Definitions
- Company (referred to as "we," "us," or "our") refers to Smart Home Inspects, located at 8005 Lions Crest Way, Gaithersburg, MD, 20879.
- Website refers to Smart Home Inspects, accessible from smarthomeinspects.com.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the website and services provided by Smart Home Inspects.
- You means the individual accessing or using our website or services.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
When scheduling an appointment or contacting us, you may be asked to provide certain personally identifiable information, including:
- Name
- Email address
- Phone number
- Address (including state, ZIP/postal code, and city)
- Service preferences
This information is collected through goisn.net, a third-party service embedded in our website, to facilitate service scheduling.
Usage Data
When you visit our website, we use tawk.to to collect information automatically, including:
- Your IP address.
- Browser type and version.
- Pages viewed, time spent on pages, and the time and date of your visit.
This data helps us analyze website performance and understand how visitors interact with our site.
How We Use Your Personal Data
We use your data to:
- Provide and maintain our services.
- Process and manage your requests for inspections or other services.
- Monitor and improve our website’s performance.
- Generate inspection reports for scheduled services.
Data Storage and Retention
- Visitor data collected through tawk.to and goisn.net is stored on their respective secure servers.
- If you schedule services, your data is stored in our internal systems, including:
- Office computers.
- Inspection reporting software.
- Cloud-based storage.
We retain your data for 10 years for operational and reporting purposes.
Your Rights
You have the right to:
- Access, update, or delete the personal information you have provided to us.
- To exercise these rights, please contact our office manager, Daisy Rezende, at [email protected].
Disclosure of Your Personal Data
We may disclose your personal information in the following circumstances:
- With Service Providers: To facilitate service scheduling or communication.
- To Comply with Legal Obligations: If required to do so by law or in response to valid requests by public authorities.
- For Business Transactions: If the Company is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
Data Security
We prioritize the security of your data but acknowledge that no method of electronic transmission or storage is 100% secure. While we strive to protect your Personal Data, we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to anyone under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with Personal Data, please contact us, and we will remove the information.
Links to Other Websites
Our website may contain links to third-party sites that are not operated by us. We are not responsible for the privacy policies or practices of these external sites. We encourage you to review their policies before interacting with them.
Changes to this Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: [email protected]
- By phone: 301-598-8989
- By mail: 8005 Lions Crest Way, Gaithersburg, MD, 20879